Privacy policy

RunWhen privacy policy

This Privacy Policy sets out how RunWhen, Inc. and our Affiliates identified below (collectively “RunWhen”, “we”, “us” or “our”) may collect and use information from individuals (collectively “you”) in connection with your use of the RunWhen platforms, the RunWhen website, and any RunWhen products or services that reference or otherwise incorporate this Privacy Policy (collectively “the Services”).

From time to time we may update this Privacy Policy as we adopt new privacy practices. If we make any material changes to this Privacy Policy, we will provide a notice on each of the impacted Services as well as update the “Last Updated” date shown above. From time to time , we may also provide you with a notice of additional practices concerning how we use your information in connection with a particular Service or activity.

Please note that this Privacy Policy does not apply in the following circumstances:

Third-Party Sites: The Services may include links or references to websites, services or materials that are not controlled by us. This Privacy Policy does not apply to such third-party sites, which are subject to their own privacy notices.

Existing Customers and Users: In some cases, we may access or use your information on behalf of your organization who is our customer. In such cases, we will treat your information as prescribed in the respective agreements between us and your organization, rather than as described in this Privacy Policy. Please reach out to your organization for more information or if you would like to exercise any of your data subject rights in connection with our use of your information.

1. Information we collect about you

We will only collect your personal data (“information”) about you in accordance with applicable law. The information we collect depends on the context of your interactions with us and the choices you make, including your own privacy settings and the specific Services you use. Depending on your particular use, we may collect the following categories of information about you:

personal identifiers (such as real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name or other similar identifiers);

  • commercial information (such as products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies);
  • internet or other electronic network activity information (e.g., browsing history, search history, operating system details, URI (Uniform Resource Identifier) addresses, the method utilized to submit the request to the server, the country of origin of the request, and information regarding a consumer’s interaction with an internet website, application, or advertisement (such as time spent on a particular page, details about the path followed within a Service);
  • any other information that you communicate to us directly during your communications with us; and
  • inferences drawn from the foregoing.

2. Sources of information

We may collect your information both online (for example, through your use of our websites and products) and offline (for example at events or over the phone) and we may combine information collected from disparate sources.

Most of the information we collect or maintain about you is provided directly by you to us. If you choose to provide us with information about another person, you shall ensure that you have obtained the consent of that person to share their information with us.

For example, we receive and store information you voluntarily enter on our Services or otherwise provide to us (e.g., when you register for and use the Services, when you make payments to us, or submit requests for support to us or when you have a direct communication with us). Such information typically includes personal identifiers, commercial information, protected classification information and professional or educational information. If you do not want to provide us with your information you may decide at any time not to visit our sites, install our apps, or provide information to us directly. However, if you choose not to provide us with certain information, we may not be able to provide certain Services to you.

Cookies and related technologies: In some cases, we may also passively collect internet or other electronic network activity information about you and your use of our Services through the use of cookies, server logs, web beacons, navigational data collection (clickstream, log files, server logs, etc.) and related technologies. We use this information to help improve and optimize the Services for you and for security purposes. More information about how we collect and use this data is provided in our cookie policy available at https://www.runwhen.com/cookie-policy

3. How we use your information

At all times in accordance with, and solely where permitted by applicable law, we use the information that we collect from you for such purposes as:

  • communicating with you,
  • facilitating and responding to your requests,
  • operating, improving, and developing our Services,
  • processing your transactions,
  • customizing your experience,
  • providing you with quality assurance and support for our Services,
  • ensuring our own compliance with legal obligations;
  • preventing or investigating fraudulent or inappropriate uses of our Services, and
  • marketing and analytics purposes, including remarketing and behavioral targeting in some instances and as otherwise permitted by applicable law.

We may also use your information as otherwise disclosed to you at the point of the collection of your information. We may also make full use of data that is aggregated, anonymized or not otherwise in a personally identifiable form.

Cookies and related technology. We may use the information collected from cookies and related technologies for the purposes identified above, as well as to analyze trends, administer the website, track users’ movements, gather broad demographic information for aggregate use and to confirm that a particular individual affirmed their consent to specific legal terms (e.g. a clickwrap license agreement). From time to time, electronic communications we provide may contain code that enable our database to understand whether the communication was opened and/or what links (if any) you have clicked. We may combine such information with other information we have about you and may use this information to improve your experience with our Services and/or provide customized communications to you.

Marketing opt-outs. Where permitted by applicable law, and with your prior consent where required by applicable law, we may use your information for marketing and to provide you with promotional communications about our products and services. You can unsubscribe from further marketing at any time by selecting the "unsubscribe" link at the end of the various marketing and promotional communications we send you. Please keep in mind that even if you unsubscribe from our marketing communications, we may still contact you for other legitimate reasons (e.g. in relation to an order you placed, an inquiry you made, a membership you undertook, an event for which you registered, a legally required notice, etc.).

4. When we share your information with others

We will share your information with third-parties solely as permitted by law and only as described in this Privacy Policy or as otherwise expressly permitted by you. Any third-parties that we may share your information with are obliged to keep your information confidential, secure and in manner no less protective of your information than this Privacy Policy.

We may disclose your information to our affiliates, consultants, service providers, and contractors we use to facilitate the Services and our business operations. These parties provide services directly to us upon our instruction such as delivery services, business administration and payment services, fulfillment services, system administration and technical support, advertising support, public relations, media and marketing services, legal services, call-in centers, e-commerce and other web-related services such as web hosting and web monitoring services

All such parties are under contractual obligations to safeguard your information and are not permitted to use your information for their own purposes.

We may disclose your information if required to do so by law or if we have a good faith belief that disclosure is necessary to (1) comply with the law or, as applicable, to bring or defend against a legal action; (2) respond to governmental and/or law enforcement requests; (3) protect and defend our rights or property; or (4) act in an emergency to protect someone’s safety.

Finally, we may disclose your information if we are involved in a merger, acquisition, financing due diligence, reorganization, bankruptcy, receivership, sale of company assets, or transition of service to another provider. In such cases, your information may be sold or transferred in connection with the transaction and as permitted by law and/or contract.

5. International transfer of your information

We may process your information in the United States, Canada, the European Union, the United Kingdom, or any other regions in which we have a presence or data processing facilities. Similarly, we may transfer information from the country in which you are located to the United States, Canada, the European Union, the United Kingdom, or any other regions in which we have a presence or data processing facilities. We will comply with all applicable laws relating to the processing and transfer of your information. Where applicable law requires consent for such international processing or transfer, we will seek consent from you independent of this Privacy Policy.

You may be entitled by applicable privacy laws to request more information about the details of international transfers of your information and the security measures taken by us in connection with that transfer. To obtain more information about exercising your rights, please contact us at: [email protected].

6. California residents

If you are a California consumer, you may have additional rights under the California Consumer Privacy Act of 2018 (“CCPA”) regarding how we use and share your information, including:

  • The right to access your information;
  • The right to request further details about how we collect, use, disclose or sell your information;
  • The right to request that we delete your information that we collected from you;
  • The right to opt-out of the sale of your information, if applicable; and
  • The right not to receive discriminatory treatment from us based on your exercising of any other consumer rights under the CCPA.

To make a consumer rights request or to obtain more information about exercising your rights, including how to designate an authorized agent to make a consumer request for you, please contact us at: [email protected]. Please be advised that upon the receipt of your request, we may ask you to provide additional information so that we can verify your identity and process your request.

For the purposes of the CCPA, we do not sell your personal information, except where you explicitly consent to such sale, in which case we will present you with further information about how your information may be sold and your ability to opt-out of such sale at the time of collection.

6. Security and data retention

We follow generally accepted industry standards to protect information from loss, misuse, and unauthorized access, disclosure, alteration, or destruction, whether in transmission or storage. Please visit the RunWhen Security Information page to learn more about our security practices.

Although we will exercise reasonable care in providing secure transmission of information between your computer and our servers, we cannot ensure or warrant the security of any information transmitted to us over the Internet and we accept no liability for any unintentional disclosure.

We will retain your information in accordance with applicable law and, unless otherwise provided by applicable law, for no longer than necessary for the purposes for which your information was processed by us. Where there are technical limitations that prevent deletion or anonymization, we will safeguard and limit the use of information as required by applicable law.

8. Children

The Services are not intended for or directed to children and we do not knowingly collect any information from children under 13 years of age through the Services. If we learn that we have collected information from children under 13, we will promptly take steps to delete such information.

8. Runwhen affiliates: Primary business address

This Privacy Policy applies to RunWhen, Inc. as well as the following RunWhen affiliates:

  • None at this time.

If you have questions or concerns related to this Privacy Policy, you may contact us at: [email protected].